Verify your email
Accounts created with a password must prove the email is theirs before opening the app. The screen that asks for it blocks only your dashboard and trip portal; public pages keep working.
When it appears
Section titled “When it appears”The first time you open a signed-in page after creating an account with a password. Google sign-ups and accounts created from an invitation are verified already and never see it.
- Read the address shown on the Verify your email screen. If it is wrong, choose Use a different account to sign out.
- Open the email “Verify your email” and follow its link. It opens a confirmation page from our sign-in provider; once it says your email is verified, come back to Navigator.
- Choose I’ve verified, continue. The screen also checks on its own every few seconds, so it may clear by itself.
If the email does not arrive
Section titled “If the email does not arrive”- Check spam and promotions folders.
- Choose Resend email. You can resend once a minute.
- Still nothing after a few minutes: the address may have a typo. Sign out with Use a different account and create the account again with the correct email.
What still works while unverified
Section titled “What still works while unverified”Browsing trips, the organizer page, checkout and the payment return page. Your trip portal, dashboard and settings wait for verification.