Cancel my booking
You can cancel your own place from the trip’s Payments tab. The refund depends on how long ago you booked and on the trip’s cancellation policy, which you accepted at checkout.
- Open the trip, then Payments, and find Need to cancel?.
- Navigator shows the refund you would receive. Add a reason if you like; the organizer sees it.
- Confirm. Your place is released, you leave the trip’s chats, any payment plan stops, and the refund goes back to your card.
What you get back
Section titled “What you get back”| When you cancel | Refund of the trip price |
|---|---|
| Within the organizer’s full-refund window after booking, usually 24 hours | 100% |
| After that, until the partial-refund date the organizer set | The partial percentage shown on the trip page |
| After the partial-refund date | Nothing |
The service charge is never refunded. Payments recorded by the organizer outside Navigator are the organizer’s to return.
What you see
Section titled “What you see”“Booking cancelled”, with one of: refund on its way, refund being processed, or no refund was due. Refunds reach your card in a few business days.
What is sent
Section titled “What is sent”The organizer receives an email with your name, the trip, the refund result and your reason. You do not receive a confirmation email; the screen and your payment history are the record.