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Navigator

Remove a participant

Removing a participant is the organizer-side cancellation. It always refunds every payment made through Navigator, so use a refund instead when you only want to adjust money.

Steps

Section titled “Steps”
  1. Open the traveler from the Participants tab and choose Remove from trip.
  2. Navigator shows what will be refunded. Payments the traveler made to you outside Navigator are listed as yours to return directly.
  3. Enter a reason. It is required.
  4. Confirm.

What happens

Section titled “What happens”
  • Card payments through Navigator are refunded in full, service charge included.
  • Any payment plan stops.
  • The traveler leaves the trip’s chats and the rooming plan, and their open information requests close.
  • They receive a notification and the email “Booking cancelled”.
  • Their record stays on the roster under Cancelled, read-only.
Section titled “Related”