For travelers
Everything a traveler does, in the order you will meet it: find and read a trip, book it, understand what happens next, use your trip portal, pay, prepare, stay in touch, and change or cancel your place.
Guides
Section titled “Guides”- Find a trip: Three ways in: Discover, an organizer page, or a link someone sent you.
- Read a trip page before you book: What each part of a trip page tells you, and what the booking button means.
- Book a trip for yourself or a group: The four checkout steps: package, travelers, details, review.
- Pay in full or by deposit and installments: When the choice appears, what you pay now, and how later installments are charged.
- What you agree to when you book: The three consents on the Review step, and what is shared with the organizer.
- Complete your payment after approval: The organizer approved you; now your place is held for 30 minutes while you pay.
- Join the waitlist: When a trip is full or closed and the organizer keeps a waitlist, add your name and wait for an invitation.
- Download the trip brochure: Take the trip plan with you as a PDF, before or after you book.
- Your trip portal: My trips: Where your trips live, what can block a trip from opening, and what each tab is for.
- Pay a balance or installment: Where you stand, how to pay what is due, and how automatic installments work.
- Share the information your organizer asks for: Passport details, flights, dietary needs and questions: what is asked, where you fill it in, and what you control.
- Cancel my booking: How to cancel, what you get back, and when.
- Messages and notifications: Trip chat, announcements, direct messages, the bell, and which emails you receive.
- Your profile and account: What lives on your profile, what lives in settings, and how to get help with your account.