Cancellation policy and your terms
Setup → Policies holds the two things a traveler agrees to when they book: your cancellation policy and your tour terms. Both are required reading on the trip page and both are ticked at checkout.
Cancellation policy
Section titled “Cancellation policy”Three tiers, applied when a traveler cancels their own place:
- Full refund within a short window after booking. Navigator fixes this at 24 hours for every trip.
- Partial refund, a percentage you set, until a date you set.
- No refund after that date.
The service charge is never refunded, in any tier. Payments you record outside Navigator are yours to return.
When you remove a participant, the policy does not apply: they are refunded in full. See Remove a participant.
Your tour terms
Section titled “Your tour terms”Text, a PDF, or both. They appear on the trip page and on the Review step of checkout, where the traveler ticks a box to accept them. If you provide none, the traveler accepts your cancellation policy in that box instead.